Designer Clothes
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📦 Designerex Shipping & Delivery Policy

Last Updated: 26/11/2025

At Designerex, our goal is to ensure every renter receives their garment safely, on time, and with minimal effort. Delivery methods vary depending on the lender’s location and their preferred method of shipping. All shipments are securely managed through our platform and tracked.

Shipping Options

📦 Normal Shipping (Standard Post)

A delivery method that is sometimes preferred by Lenders for bookings placed in advance with comfortable timeframes.

  • Estimated delivery: 2–5 business days.
    Please allow more time for peak season.
  • Tracking provided
  • Prepaid return satchel/bag included

📦 Express Shipping

A faster option for Lenders, when renters need their garment sooner. Preferred by Lenders for most bookings where postal delivery is still feasible.

  • Estimated delivery: 1–2 business days, depending on location
    Please allow extra time for peak season.
  • Tracking provided
  • Prepaid return satchel/bag included

🚗 2-Hour Uber Delivery (where available)

For urgent, same-day bookings, some Lenders offer a 2-hour Uber delivery service.

  • Your order is actioned immediately after confirmation
  • An Uber driver collects the garment from the lender and delivers it to your door
  • Only available for close postcodes between renter and lender (15km radius)
  • A prepaid return satchel/bag is provided and must be used to return the item
  • Availability is clearly stated on eligible listings

🤝 Pick-Up & Drop-Off

Some Lenders allow you to pick up and return garments in person.

  • Availability is shown on the garment listing
  • Once booked, coordinate a suitable time and location directly with the Lender
  • A prepaid return satchel/bag may be provided depending on the listing
  • Ideal for local, last-minute, or flexible arrangements

🌏 Service Areas

Designerex currently supports:

  • Local deliveries (via Pick-Up or Uber Delivery)
  • National shipping Australia-wide (Normal and Express Post)

  • International shipping is not currently available.

💰 Shipping Costs

Shipping fees vary depending on the delivery method and are shown at checkout:

  • Normal and Express Post: Pricing set by the lender and reflects postal costs
  • Uber Delivery: Pricing based on distance between renter and lender and is displayed on eligible listings
  • Pick-Up: Usually free unless otherwise stated

  • All shipping includes a prepaid return label or satchel unless a listing states otherwise.

⏱ Delivery Times

Unless otherwise stated by your Lender, most deliveries take:

  • 1-2 Business Days if Express Post shipping is used.
  • 2-5 days if Normal Post shipping is used.
  • 2 Hours if Uber is used.

Remote & Rural Areas

Some remote locations may not be directly serviced by couriers. Parcels may be delivered to the nearest:

  • Australia Post office
  • Collection depot
  • Local hub
  • The courier will notify you if this applies.

⚠️ Transit Damage

All Designerex deliveries are insured. Please inspect garments immediately upon arrival and report any damage within 24 hours. Claims submitted outside this timeframe cannot be accepted.

📦 Authority to Leave (ATL)

Unless you advise us or your Lender otherwise, you are providing an authority to leave the parcel by the courier at your address unattended. Once you enter your delivery address, you accept responsibility for:

  • Stolen parcels
  • Weather-related damage
  • Loss after delivery
  • Any damage once marked “delivered”
  • Designerex cannot provide compensation once a Dress is delivered to your nominated Delivery address.

🔄 Redelivery Fees

A redelivery fee may apply if:

  • The address provided is incorrect or incomplete
  • The parcel is not collected within the courier’s holding timeframe

❌ Out of Stock / Unavailable Items

If the lender cannot fulfil the order:

  • You will be notified immediately
  • An alternative item may be offered
  • Or a refund arranged

📦 Returns

All garments shipped through Designerex include a prepaid return satchel/bag.

  • Returns must be lodged on the next business day after the booking end date unless otherwise agreed with the lender.

📨 Contact Us

For delivery support, please contact: support@designerex.com.au or visit our Contact Page

Trust & Security

designerex™ is built on trusted relationships between Renters and Lenders through the use of online ID Verification Technology ensuring authenticity, 
Reviews after each transaction, a Private Messaging system and a Cashless Secure Payment Gateway. Renting and Lending through the designerex™ 
platform is the most secure, safe and smart way to wear and make money by sharing your designer pieces with other women.

ID Verification Technology

Real-time scanning of ID such
as a Driver's License or Passport

Private Messaging

Built-in private messaging that enables you to
directly communicate with Lenders and Renters

Payment Gateway

Secure payments for all your
reservations and all payouts to you.

Learn more about
designerex™

About us

Learn more about how you can
make money by lending your
designer dress

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Help & FAQ

We have answered the most common questions in our Help & FAQ page.

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