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Last Updated: 26/11/2025
At Designerex, our goal is to ensure every renter receives their garment safely, on time, and with minimal effort. Delivery methods vary depending on the lender’s location and their preferred method of shipping. All shipments are securely managed through our platform and tracked.
A delivery method that is sometimes preferred by Lenders for bookings placed in advance with comfortable timeframes.
A faster option for Lenders, when renters need their garment sooner. Preferred by Lenders for most bookings where postal delivery is still feasible.
For urgent, same-day bookings, some Lenders offer a 2-hour Uber delivery service.
Some Lenders allow you to pick up and return garments in person.
Designerex currently supports:
Shipping fees vary depending on the delivery method and are shown at checkout:
Unless otherwise stated by your Lender, most deliveries take:
Some remote locations may not be directly serviced by couriers. Parcels may be delivered to the nearest:
All Designerex deliveries are insured. Please inspect garments immediately upon arrival and report any damage within 24 hours. Claims submitted outside this timeframe cannot be accepted.
Unless you advise us or your Lender otherwise, you are providing an authority to leave the parcel by the courier at your address unattended. Once you enter your delivery address, you accept responsibility for:
A redelivery fee may apply if:
If the lender cannot fulfil the order:
All garments shipped through Designerex include a prepaid return satchel/bag.
For delivery support, please contact: support@designerex.com.au or visit our Contact Page
designerex™ is built on trusted relationships between Renters and Lenders through the use of online ID Verification Technology ensuring authenticity,
Reviews after each transaction, a Private Messaging system and a Cashless Secure Payment Gateway. Renting and Lending through the designerex™
platform is the most secure, safe and smart way to wear and make money by sharing your designer pieces with other women.
Real-time scanning of ID such
as a Driver's License or Passport
Built-in private messaging that enables you to
directly communicate with Lenders and Renters
Secure payments for all your
reservations and all payouts to you.
We have answered the most common questions in our Help & FAQ page.